I need help now

The Derbyshire Recovery Partnership is available during office hours. But if you need to speak to someone urgently, there is support available at all times of the day. Read on to find out more.

If you have overdosed or attempted to end your life, please call 999. If you need urgent medical attention, please call 999 or go to your nearest hospital Accident and Emergency (A&E) department.

Urgent help: alcohol

The national NHS website's alcohol support page has lots of links to useful organisations and phone numbers. These include:

  • Drinkline - the national alcohol helpline. If you're worried about your own or someone else's drinking, you can call this free helpline in complete confidence. Call 0300 123 1110 (weekdays 9am to 8pm, weekends 11am to 4pm).
  • Alcoholics Anonymous (AA) - a free self-help group. Its "12 step" programme involves getting sober with the help of regular support groups. It also has a helpline: 0800 9177 650.
  • Al-Anon Family Groups offer support and understanding to the families and friends of problem drinkers, whether they're still drinking or not. Alateen is part of Al-Anon and can be attended by 12 to 17-year-olds who are affected by another person's drinking, usually a parent.

Urgent help: drugs

There are several pages on the national NHS website about drugs and addiction, including pages on cocaine addiction and heroin addiction. Support is also available from:

Urgent help in a mental health crisis

  • A mental health crisis often means that you no longer feel able to cope or be in control of your situation.
  • You may feel things (although this may be different for individuals) including emotional distress, anxiety, and an inability to cope with day-to-day life or work. You may think about harming yourself, taking your own life, or experience hallucinations and/or hear voices.
  • A crisis can also be the result of an underlying medical condition, such as confusion or delusions caused by an infection, overdose, illicit drugs or intoxication with alcohol.

You may feel that it will never feel better and nothing will help – these can go along with feeling in crisis, but these feelings will pass, and you can feel better. Whatever the cause, if you feel unsafe or that you cannot cope, you need to seek help and assistance immediately. Please see the ‘urgent support – contact details’ section below.

Our mental health helpline and support service is available 24 hours a day, seven days a week for residents of Derby and Derbyshire. Call 0800 028 0077. Learn more on our helpline page.

In a medical emergency or life-threatening situation, attend your nearest Accident & Emergency (A&E) or call 999.

If you decide that you do need to ask for help, this is where you can find some options on where to go, as well as suggestions on how to search for services that might be more specific to you.

Service Role of the service
Mental Health helpline and support service

Call 0800 028 0077 any time of the day or night for:

  • An immediate telephone response if you are experiencing immediate distress due to Coronavirus (COVID-19)
  • Support if you are an existing Derbyshire Healthcare service user who is experiencing reduced contact with our services
  • Support if you may need longer-term help – for example talking therapies or IAPT (Improving Access to Psychological Therapy) services.
Safe Haven, Derby

Open from 4.30pm to 12.30am, 365 days a year, to anybody who is 18 years or above.

Self-referral: call on 0330 0083722 or drop in to the service at 309 Burton Road, Derby DE23 6AG

Your GP or a health professional can also refer you by contacting the Derbyshire Mental Health Helpline to discuss what their current needs may be. If the Safe Haven seems appropriate, a member of the Safe Haven team will contact the caller and accommodate you within the same day. 

What is the Safe Haven?

The Safe Haven in Derby provides a responsive, tailored support service for people over 18 who are experiencing immediate mental health needs or feel that they are experiencing a crisis. This is a compassionate and non-judgmental space offering therapeutic support around ongoing safety and wellbeing, next steps in recovery and help with building a sense of hope for the future.

Who runs the Safe Haven?

The Safe Haven is run by Richmond Fellowship, a national mental health charity. It works in partnership with the Derbyshire Mental Health Helpline and other partners.

Learn more on the Derby City Life Links website.

Accident and Emergency (A&E) In medical emergency and life-threatening situations only, where you have taken an overdose or need urgent medical attention.
Emergency GP appointments When you require support for your mental health, but there’s no immediate danger to your safety or the safety of others. If you don’t have a GP, use the NHS website to locate the nearest one to you.
Crisis teams When you need urgent support, and you are already in contact with your local mental health services.  During office hours your first point of contact should be the person you usually see.  

24/7 listening service that offers support if you feel you need to talk to someone urgently about how you are feeling

Call: 116 123 (Freephone from landlines and mobiles)

Email: jo@samaritans.org



Listening service for young people under the age of 35 who may be having thoughts of suicide. Run by the charity Papyrus.

Call: 08000 684141

Text: 07786209697

Email: pat@papyrus-uk.org



A national, out-of-hours mental health support line offering specialist emotional support and information to anyone affected by mental illness, including family, friends and carers.

Call: 0300 304 7000 (4.30pm – 10.30pm every day)


The Silver Line

Free confidential support line providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

Call: 0800 4 70 80 90



The Campaign Against Living Miserably (CALM) support line is for men in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.

Call: 0800 58 58 58 (5pm to midnight every day)


Social Care

The role of an out of hours 'careline' is to make people feel safe until the next working day. Daytime workers may become involved to follow up on a problem that has been dealt with at night or over a weekend. 

  • Derby City Careline - for out of hours support, please call 01332 786968.
  • If you are Deaf, please text 07890 034081.
  • The service operates from 5pm to 9am Monday to Friday and 24 hours a day on weekends and bank holidays.
  • Call Derbyshire - call 01629 533190
  • The call centre is open between 8am to 8pm, Monday to Friday and 9.30am to 4pm Saturdays to provide you with speedy and direct responses.

In addition, there are several websites and organisations that can help you to find out what services are available in your area:

You might be feeling confused and frightened by what you’re experiencing, particularly if this hasn’t happened to you before. Recognising your experiences from the NHS website may help you to further understand and make sense of what is happening.

Suicidal thoughts and thoughts of harming yourself 

Having suicidal thoughts can be overwhelming and frightening. It can be difficult to know what to do and how to cope. You may feel terribly alone at the moment, but it is important to know that other people have been in similar situations and had similar feelings to those you’re having now. Other people have also felt like ending their lives, and will have had similar thoughts to your own.

Writing down your thoughts 

Describing how you’re feeling might help you to reflect on the current situation.

You can also use it to help you find information that is most useful to you right now.

Speaking to someone you trust

Let family or friends know what’s going on for you. They may be able to offer support and help keep you safe. There is no right or wrong way to start this conversation.

What can I do to help myself cope?

If you’re feeling overwhelmed, out of control or suicidal, you might want to try different methods of calming yourself down. There are some specific strategies that a crisis team might try and use with you to manage and minimize any symptoms you might be experiencing.

Coping techniques

Coping techniques are simple exercises that try to accept, address and reduce the things you are experiencing.

Tips for coping right now:

  • Try not to think about the future – just focus on getting through today
  • Stay away from drugs and alcohol
  • Get yourself to a safe place, like a friend's house
  • Be around other people
  • Do something you usually enjoy, such as spending time with a pet

See more tips from Rethink.

If you have a safety/ crisis plan

crisis plan.png

If you have previously been in contact with mental health services you may have developed a safety/crisis plan to help you manage at times of distress, you should refer to this now if you feel you are able to. Your safety plan should include things that you could do to help yourself, such as going for a walk or listening to music. If you feel you need support from others, you should contact the individuals who you have noted down on your safety plan or the staff member or team who helped you to create your safety plan.

If you are finding it difficult to focus or are unsure how to manage the next few hours, writing down what you’ll do next might help you feel more in control of the situation. Once you've gone through it, it might be helpful to save your plan to help you remember in case you're struggling again in the future.

Relaxing and calming exercises

rippling water.png

If you are feeling anxious, scared or suicidal there are many things you can do to help yourself cope. Relaxing and calming exercises can help you to take control of your breathing and thoughts to help you cope in the present moment. Mindfulness and Relaxation techniques have been shown to be effective for individuals in distress. Find below a number of free mindfulness and calming exercises;

Mind – Relaxing and Calming Exercises
NHS - Mindfulness
Free Mindfulness Activities
Pixel Thoughts – A 60-second meditation tool to help clear your mind

There are also a number of apps for mobile devices that can help relieve stress and anxiety.

Practical activities

Doing something practical might not sort things out long-term, but right now the most important thing is to feel better in the short term. Many people find that making or doing something practical can take their mind of the thoughts and feelings that are worrying them.


Becoming a character or writing about an alternative world can help to shift your focus and redirect your mind if your thoughts are currently too overwhelming.

Try these writing exercises on the ThinkWritten website if you would like inspiration for something to write about.



Lots of people find crafting a good distraction if their thoughts and feelings became too overwhelming. Why not try these craft activities on the Crafts By Amanda website to help get you started?



Music has been shown to have a positive impact on mood and well-being. Why not listen to your favourite song or artist, or find some new music on the internet?

Websites and apps

It can be often useful to take your mind off the present. Websites and apps are a great way to do this. Please see below for some ideas on the websites you can visit:

Weave Silks                          
Tone matrix

More advice

Mind website
NHS website

Support services

There are lots of organisations that can offer support and advice. You can find a directory of many of these organisations on the Derby and Derbyshire emotional health and wellbeing website - this website provides information for local residents (adults and children) and health professionals.

Alternatively, do a search for services near you using the Hub of Hope website tool, below.